Small Batch Peanut Butter Seriously Smooth 700g
Shipping Policy
SHIPPING TIME FRAMES All items will be dispatched within 24-48 hours following receipt of your order. New Zealand (non-rural) – Delivery normally takes 1-2 business days after dispatch. New Zealand (rural) – Delivery normally takes between 2-4 business days after dispatch. SHIPPING COSTS Shipping costs vary by geographic location and are calculated at checkout prior to your approval and payment. Currently we are unable to ship to the South Island due to costs and issues we have had with this service. Please note we do not ship to PO Boxes so please provide a physical address during checkout.
Refund Policy
Refund policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@smallbatch.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@smallbatch.co.nz. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation | Return | Exchange Policy
If you receive a damaged or faulty item please contact us immediately via email sales@smallbatch.co.nz. We will provide a full refund or exchange where products are agreed to be faulty.